We want you to choose your Just Grace Intimates pieces with confidence. Please review the return eligibility below before ordering.

Eligible full-price items

You may request a return within 30 days of delivery for full-price bras sold individually, slips, robes, slip and robe sets, pajamas, and loungewear that is not classified as an intimate romper.

Items must be unwashed, unworn except for a brief fit check, with original tags attached and in their original packaging. They must be free of stains, fragrance, deodorant marks, alterations, or damage. Proof of purchase is required.

Final sale for hygiene reasons

Panties, bodysuits, intimate rompers, and complete bra and panty sets are final sale and cannot be returned or exchanged for fit or change of mind. Because bra and panty sets are sold together, the whole set is final sale.

All items marked Final Sale or sold through our Final Sale collection are also non-returnable and non-exchangeable for fit or change of mind. Gift cards are not returnable.

Fit before you order

Sizing varies by style, and some pieces run smaller than standard US sizing. Review the size guide and product-specific notes. For help, email info@justgraceintimates.com before purchasing.

How to request a return

Email info@justgraceintimates.com with your order number, the item, and the reason for your request within 30 days of delivery. Please wait for approval and return instructions before sending anything back. Return directions are supplied privately after approval.

Eligible sets must be returned complete. We inspect returned items before approving a refund.

Return shipping and refunds

Customers pay return shipping for eligible fit or change-of-mind returns. Original shipping charges are not refundable for these returns. No additional restocking fee applies. Approved refunds are issued to the original payment method after inspection; your payment provider may take additional time to post the refund.

For an eligible size change, contact us to arrange a return and a new purchase, subject to stock availability.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, email us promptly with your order number and photographs of the issue. This includes Final Sale items. We will review the issue and arrange an appropriate resolution, covering necessary return shipping where the item is defective or we made an error.

Final-sale restrictions do not remove rights or remedies available under applicable consumer law.

This policy applies to orders placed after its publication. Earlier orders remain subject to the return terms provided at the time of purchase.